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  • The Orlando Communications Department is the backbone of the State Emergency and Public Service sector. Dispatchers are the first and last line of contact, whether it starts with a 911, LEO, or Fire/EMS-initiated call. Dispatchers are responsible for answering 911 calls, coordinating radio and teletype communication, performing record checks, and utilizing the Computer Aided Dispatch (CAD) system for Law Enforcement, Fire/EMS, Tow Services, and special operations for the State of Florida . Dispatchers pay close attention to detail and often perform multiple tasks simultaneously. For everything accomplished by the Communications Dispatchers, the highest priorities are the safety of the public and our emergency personnel.

    COMMUNICATIONS SUB-OPERATIONS

     

  • Sit Along Program
    The Sit Along Program's (SAP) aim is to provide Dispatchers with an extended 2-part training course to enhance their capabilities before their Base Operator evaluation. Additionally, they provide training and assistance to dispatch explorers and show them “a day in the life of a dispatcher”. Our volunteers strive to contribute professional, accurate, and prompt training assistance to all Trainees.

  • Bureau of Intelligence
    The Bureau of Intelligence (BOI) was created in August 2018 to help the citizens of Florida  better understand emerging trends of illegal activity and fire/medical emergencies. Every month, BOI Analysts go above and beyond to collect, analyze, and report on valuable data to promote transparency between the public and first responders, ensuring the safety and general welfare of everyone.

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  • RANK STRUCTURE

    Administration
    Dispatch Director - Vacant
    Dispatch Deputy Director - Vacant 
    Dispatch Assistant Director - Vacant
    Dispatch Assistant Director - Vacant
    Dispatch Assistant Director - Vacant

    Senior Staff
    Dispatch Manager II
    Dispatch Manager I

    Staff
    Dispatch Supervisor III
    Dispatch Supervisor II
    Dispatch Supervisor I

    Staff in Training
    Senior Operator II
    Senior Operator I

    Members
    Operator IV
    Operator III
    Operator II
    Operator I
    Dispatch Cadet

    Reserves
    Reserve Operator III
    Reserve Operator II
    Reserve Operator I

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